Healthcare Tech
Healthcare Technology, 120 employees, 12 weeks
Overview
A healthcare technology company providing electronic health record systems to NHS trusts and private healthcare providers. One hundred and twenty employees across three UK offices. They needed Cyber Essentials for NHS Digital supply chain compliance and ISO 27001 for private healthcare client requirements.
The Challenge
NHS Digital supply chain requirements mandated Cyber Essentials certification for all technology suppliers. Without it, the company could not bid for framework contracts or renew existing agreements. The deadline was imminent.
Private healthcare clients, hospital groups and insurance providers, required ISO 27001 as a condition of data processing agreements. Several existing contracts were at risk of non-renewal without certification.
The company had grown rapidly through acquisition, resulting in inconsistent security practices across three offices. Technical controls varied by site, documentation was fragmented, and there was no unified governance framework.
Our Solution
We prioritised Cyber Essentials to meet the immediate NHS deadline. A focused gap analysis identified remediation requirements across the five technical controls. The company achieved Cyber Essentials certification within three weeks, preserving their NHS framework eligibility.
With the immediate risk addressed, we transitioned into the full ISO 27001 implementation. The multi-site environment required careful scoping, we defined a unified ISMS that covered all three offices while allowing for site-specific operational procedures.
The Cyber Essentials controls formed the foundation of the ISO 27001 technical control environment. We built upward from there, adding the management system components: risk assessment, governance framework, internal audit programme, and continuous improvement processes.
Staff training was delivered across all three sites, with role-specific modules for technical teams, management, and general staff. The unified approach eliminated the inconsistencies that had developed during the acquisition integration period.
“The phased approach was exactly right for us. Getting Cyber Essentials in three weeks saved our NHS contracts, and the ISO 27001 implementation unified our security practices across all three offices. We went from a fragmented patchwork to a coherent, certified security programme.”
Head of IT
Healthcare Tech Company
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